Terms & Conditions

These Terms and Conditions govern your access to and use of our quick commerce delivery service ("the Service"). By accessing or using the Service, you agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, you may not use the Service.

1. Service Description

Our Service provides a platform for users to order a variety of goods that we aim to deliver to their specified location within a short timeframe, subject to product availability, service area limitations, and other operational factors. The estimated delivery time is provided for convenience and is not a guaranteed delivery window.

2. User Accounts

To utilize certain features of the Service, you may be required to create a user account.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You agree to provide accurate and up-to-date information when registering for an account and to promptly update any changes.
We reserve the right to suspend or terminate your account at our discretion, including for violations of these Terms and Conditions or for security reasons.
You must be of legal age to form a binding contract in your jurisdiction to use the Service.

3. Ordering and Purchase

By placing an order through the Service, you are offering to purchase the selected goods under these Terms and Conditions.
All orders are subject to acceptance by us. We may choose not to accept your order for any reason, including but not limited to product unavailability, errors in pricing or product information, or delivery limitations.
The prices displayed for goods are subject to change without notice. You will be charged the price displayed at the time of your order.
Applicable taxes and delivery fees (if any) will be clearly displayed during the checkout process.
Payment must be made through the payment methods provided on the Service. You represent and warrant that you are authorized to use the selected payment method.
Upon successful payment, you will receive an order confirmation. This confirmation does not constitute acceptance of your order but confirms that we have received it.
The contract for the sale of goods is formed when we dispatch the goods for delivery.

4. Delivery of Goods

We will make reasonable efforts to deliver your order within the estimated timeframe communicated to you. However, delivery times may vary due to factors beyond our control, such as traffic, weather, and order volume.
Delivery will be made to the address specified by you during the ordering process. You are responsible for ensuring the accuracy of this address.
If you are not available to receive the delivery, our delivery personnel may attempt to contact you. If delivery is unsuccessful after reasonable attempts, the order may be cancelled, and you may be subject to a cancellation or re-delivery fee.
The risk of loss and damage to the goods passes to you upon delivery.
Our delivery services are currently limited to specified service areas, which may be updated from time to time. Please check the Service to ensure your location is within our current delivery zone.

5. Cancellations and Returns

Order cancellation may be possible before the order has been dispatched. Please refer to the specific cancellation policy provided on the Service for details and timelines.
Our policy on returns and refunds varies depending on the nature of the goods. Perishable items may not be eligible for return unless they are damaged or not as described upon delivery.
If you receive damaged, defective, or incorrect goods, please notify us within a specified timeframe (e.g., 24 hours) of delivery with supporting evidence (e.g., photographs). We will review your claim and may offer a replacement or refund at our discretion.
Refunds, if applicable, will be processed through the original payment method within a reasonable timeframe.

6. User Conduct and Responsibilities

You agree to use the Service in a lawful and responsible manner.
You shall not use the Service for any illegal or unauthorized purposes, including but not limited to ordering prohibited items or engaging in fraudulent activities.
You agree not to interfere with or disrupt the operation of the Service or the servers and networks connected to it.
You are responsible for providing accurate information necessary for the provision of the Service, including your delivery address and contact details.

7. Intellectual Property

The Service and its original content, including but not limited to text, graphics, logos, images, and software, are owned by us or our licensors and are protected by intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, and revocable license to access and use the Service for personal, non-commercial purposes in accordance with these Terms and Conditions.
You may not reproduce, modify, distribute, or create derivative works based on the Service or its content without our express written permission.

8. Limitation of Liability

To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of or inability to use the Service.
Our total liability to you for any claim arising out of or relating to the Service shall not exceed the total amount paid by you for the specific order giving rise to the claim.
We are not responsible for the quality or suitability of the goods purchased through the Service beyond our direct control.
We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components.

9. Indemnification

You agree to indemnify and hold harmless us and our affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to your breach of these Terms and Conditions or your use of the Service.

10. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or relating to these Terms and Conditions or the Service shall be subject to the exclusive jurisdiction of the courts in Shimla.

11. Changes to These Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. We will notify you of any material changes by posting the updated Terms and Conditions on the Service or through other reasonable means. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms and Conditions.

12. Contact Us

If you have any questions or concerns about these Terms and Conditions or the Service, please contact us through the channels provided on the Service (e.g., email, phone).