Refund Policy

At FayanNow, we strive to ensure your satisfaction with every order. This refund policy outlines the circumstances under which refunds will be provided.

1. Refund Eligibility

Refunds may be initiated under the following specific conditions:

• Expired Products: If you receive a product that has passed its expiry date.

• Permitted Returns: For products that are eligible for return as per our general return policy.

• Non-functional Electronics: In the case of electronic products, refunds may be considered if the product is not functioning upon delivery. However, this is subject to verification and the specific terms outlined in Section 2.

2. Special Considerations for Electronics

• For electronic items, refund eligibility is strictly limited to cases where the product is dead on arrival or exhibits a significant functional defect immediately upon initial use.

• We may require you to provide clear evidence of the defect, such as photographs or videos, to support your claim.

• Refunds or replacements for electronics are subject to verification of the defect.

• This policy does not cover damage resulting from misuse, improper handling, or normal wear and tear.

• If the electronic product has a manufacturer's warranty, we may direct you to the manufacturer's service center for repair or replacement, in accordance with the warranty terms.

3. Refund Mechanism

Refunds will be processed in the following manner, at our discretion:

• Wallet Points: The refund amount may be credited to your FayanNow wallet as points. These points can be used for future purchases on our platform.

• UPI Refund: In certain situations, we may initiate a refund to your original payment source via UPI.

4. General Refund Conditions

• To be eligible for a refund, you must notify us of the issue within [Specify a timeframe, e.g., 24 hours] of receiving your order.

• We reserve the right to refuse a refund if the returned product is not in its original condition, is missing parts, or has been damaged after delivery.

• We may request additional information or evidence to assess the validity of your refund request.

5. Non-Refundable Items

Please note that certain items may not be eligible for refunds due to their nature, including but not limited to:

• Perishable goods (e.g., fresh food, dairy)

• Personal care products

• Items sold as non-returnable

6. Processing Time

Refunds will be processed within e.g., 7-10 business days of approval.

7. Contact Us

If you have any questions or concerns regarding our refund policy, please contact our customer support team at:

• Email: care@fayannow.com

• Phone: +91 6230203332